BRANDON MCCARTY

OBJECTIVE

Seeking a Desktop Support position where my technical skills can be fully developed and applied.

TECHNOLOGIES SUMMARY

Hardware

Laptop/Desktop/Tablets:  Dell, Apple, HP, IBM, Sony.  Routers: Linksys, Cisco, Netgear, 2Wire, Motorola.  NAS Storage: Seagate, Western Digital, Netgear.  Printers: HP, Dell, Brother, Lexmark, Xerox.  Telecom: Samsung, Apple, Blackberry, HTC, Motorola, LG, iPhone.  Other Peripherals: Korg Triton, Presonus, Duality, Amek Neve 9098i, SSL 9000, Avid Venue, Midas Venice, Midas Verona.

Software

Operating Systems: MS W2k-W 8, MAC OS 10, iOS, Android, BBOS.  Applications: Microsoft Office 2k7-2013, Sevice Manager 2012, Adobe Acrobat 8-11, MS Silverlight, Keynote, MS Virtual PC, Parallels Desktop, Unreal Developer, Max MSP, MS Lync, Explorer, Chrome, Safari, Firefox, ProTools, Logic,Cubase, Final Cut, Fruity Loops, Anteres AT, Garage Band, Waves Mercury, Adobe Audition, Cool Edit Pro, Fruity Loops, Virtual Dj,

SUMMARY OF QUALIFICATIONS

• 2+ Years’ experience in technology support capacity.  Over 10 years experience as a power user.
• A+, Network + Certified
• Highly skilled in maintaining, analyzing, troubleshooting, repairing systems: hardware, software, network, and other peripherals
• In-depth knowledge of documenting and upgrading hardware and software systems
• Hands-on experience in creating user accounts; including user rights, security and groups creation
• Ability to identify, analyze, and repair product failures.
• Demonstrated ability to determine and recommend products or services suitable to the user.

PROFESSIONAL EXPERIENCE

Baylor Hospital

via Ranstad Technologies

Dallas, Texas

October 2014 –

Windows 7 Deployment Technician: Worked with a team of 15+ technicians. Daily responsibilities involved assessing, building, then replacing previous operating systems with scripted images containing Windows 7 and deploying them. Pushing various software remotely through SCCM 2007. Installing encryption software. Configuring static and dynamic IP addresses via DNS/DHCP. Resolving image hangs, domain / permission issues, and troubleshooting. Newly upgraded systems would be added to the domain, reassessed, and then placed in the database for asset management. Creating spreadsheets and documenting data and progress. Trained other technicians on policies a procedures. Provided direction to the team in order to meet various goals and milestones.

Technologies Used: Windows XP, Windows 7, SCCM 2007, Active Directory, All-Scripts, Easy Transfer

American International Group

via True Consulting

Ft. Worth, Texas

January 2014 – June 2014

Desktop Technician:  Daily responsibilities included unpacking of new devices and peripherals.  Asset/record management and data entry of new devices into Service Now.  New employee device setup: laptop, desktop, docking station and dual monitor configurations. Setting up wireless LAN across designated areas. Configuring Troubleshooting and desktop support to include: connectivity, printer/driver and application installation, peripherals and wireless configurations.  Answered and resolved incoming user requests via phone, email, walk-up or ticket system.  Follows process and procedures as needed. 

XP to Windows 7 Deployment Project: Daily responsibilities involved desktop support for failed or stalled XP to Windows 7 SCCM 2007/2012 image installations. Recorded issues discovered during failures, assisted team in resolving issues.  Worked with the core desktop team to meet project targets and objectives.

Technologies utilized: Windows XP, Windows 7, Service Now, Remedy, MS Office, Remote Desktop, Virtual PC.

Concept Sounds Studio

Dallas, Texas

December 2013 –

Audio & Post Engineer / Producer

Ran recording sessions. Vocal and instrumental recording onto digital workstations. Placed microphone arrays accordingly to achieve specific needs and finest quality. Production of sounds including, sound bites, jingles, foley, score, and instrumentation for audio use. Processing and modulation of recorded sounds. Importing/Exporting audio to bounce onto various media devices. Converting audio/video files for compatibility. Implementation of audio to video using various audio/video formats and codecs. Provided technical support and services for artists and engineers during sessions including troubleshooting issues around software, device driver installation, instrument setup, wiring, microphone placement and striking. Upgraded workstations to prevent latency. Set up and administered secured NAS storage ensuring file redundancy, security and ease of access for authorized users.

Technologies Used: Pro Tools 11, Windows 7, Makie, Korg Triton, Acid Pro, Fruity Loops Studio 11, Waves, Melodyne,

Full Sail University – Work-study

Orlando, Florida

Mix Recordist / Sound Designer

Audio Temple

January 2011 – November 2013

Assembled recording and computer equipment for the Audio Temple. Assisted with running sessions and contributing to a smooth workflow. Responsible for ensuring proper setup for upcoming sessions. Responsible for production of audio assets and proper upload onto audio library within a dedicated server. Troubleshooting hardware and software based issues to regain signal flow. Assisted executive producers with budgeting, scope and time constraints for upcoming artist projects. Kept documentation and maintained data management and encryption for assets.

Technologies utilized: ProTools, Soundforge, Unreal Engine, Audacity, Omni/Bidirectional/Shotgun Microphones, Max MSP, Logic, Mac OS, Western Digital NAS, SSL 9000, Amek Neve 9080i, Yamaha MS 6-12, Focusrite Saffire I/O Interface

Forever 21

Dallas, Texas

Stock/Sales Representative

August 2009 – March 2010

Costco

Plano, Texas

Front/Baker’s Assistant

September 2008 – January 2009

Fry’s Electronics

Plano, Texas

August 2007 – June 2008

Asset Loss Prevention Associate:  Monitored store for potential security risks and alarm function.  Protected against fraudulent activity by creating AP Alerts.  Reported and documented incidents properly when necessary.

Sales Consultant – Computing:  Engaged customers using selling skills and technical to build complex, connected solutions in a fast-paced, dynamic environment.  Advised on maintenance, repairs, and service products aligning with customers’ “definition of fix.”  Accumulated and applied the appropriate knowledge and expertise through continuous learning and self-development, enabling an excellent customer shopping experience.  Performed backup for other agents and other duties as needed.

Technologies utilized: Intel, AMD, Seagate, Western Digital, Hitachi, Kingston, ASUS, Gigabyte, MSI, Expansion cards.

EDUCATION

CompTIA A+ Certification – J4B5REWDXHFQYZEY

Asher Career Institute  (May 2014 – May 2015 )

Plano, Texas

Technology Certification Program

-          CompTIA Network+ Certification ­– J4B5REWDXHFQYZEY

-          Microsoft Certified Technology Specialist (In Progress)

-          Microsoft Certified Solutions Associate (In Progress)

Major: A.S Recording Arts

Full Sail University  (January 2011 – November 2013)

Orlando, Florida

High School Diploma

Messmer High School (June 2007)

Milwaukee, Wisconsin

INTERPERSONAL SKILLS

·   Excellent communication and relationship-building skills

·   Ability to communicate effectively with at all levels of employees and management

·   Exceptional customer service skills

·   Self-starter with capability to work separately with minimum supervision

·   Exceptional logic and problem solving skills

·   Group effort and teamwork focused

·   Profound ability to follow instructions and finish work assignments in an opportune manner

REFERENCES

Available upon request